Your order is packed by the same hands that chose the piece. Below is exactly what to expect from checkout through delivery — methods, timelines, and who to reach if anything needs attention.
Domestic Shipping (United States)
- Complimentary Ground Shipping on domestic orders over $275. Below that, ground shipping is calculated at checkout by destination.
- Orders are processed beginning the next business day after purchase.
- Orders placed before 12:00 PM ET with Overnight Shipping selected ship the same business day. All other orders ship on the first full business day following purchase.
- You will receive a confirmation email with tracking as soon as your order ships.
- Our primary carrier is USPS. Alternate carriers may be used depending on the shipping method selected at checkout.
- During peak seasons and holidays, timelines may extend. If your order is affected, our team will reach out.
Shipping Options & Estimated Delivery
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Ground Shipping | 2–7 business days | Complimentary over $275 |
| Two-Day Shipping | 2 business days | Calculated at checkout |
| Overnight Shipping | 1–2 business days | Calculated at checkout |
| International Shipping | Varies by destination | Calculated at checkout |
Delivery estimates begin the day your order ships, not the day it is placed.
International Shipping
- We ship worldwide. Delivery timelines vary by destination, carrier, and customs processing.
- Duties, VAT, and customs fees are calculated at checkout based on your delivery destination.
- Tracking availability varies by destination country.
Returns & Exchanges
Returns on full-priced items within the United States are complimentary. Begin a return within 10 days of delivery at our client returns portal. Days 11 through 14 are eligible for exchange or store credit. Sale and promotional items are final sale. All international orders are final sale and are not eligible for return or exchange.
Full details are in our Return & Exchange Policy.
Ask Us Anything
Fit, styling, sizing, or where your order is — ask us. Queen Anna is an online-only house, which means every question comes to a real person on our team, not a queue.
Email clientservices@queenanna.co or text and call (612) 888-5153. We answer within one business day.
Dressed for every room you enter. Sizes 0 through 24, chosen for you — not just stocked.