Ensuring Your Complete Satisfaction
At Queen Anna, we are dedicated to your happiness with every purchase. Here’s how our return process caters to your needs:
1. Return Eligibility:
• Return items within five business days for full store credit.
• Store credit is issued up to 7 days post-purchase and is non-refundable thereafter.
• No cash refunds are available.
2. International Orders:
• Please note, international orders are non-refundable.
3. Processing Returns:
• Upon receipt of your package, we’ll confirm via email.
• Expect a refund confirmation within ten business days.
4. Refund Method:
• Refunds are processed in the same form as the original payment.
5. Final Sale and Sale Items:
• “Final Sale” items, including all fine jewelry, cannot be returned or exchanged.
• All sale items are final and non-refundable.
6. Inventory Control Tags:
• Items come with inventory control tags.
• Returns or exchanges are void if the tag is tampered with or removed.
• Shoes showing wear or with altered tags are ineligible for return or exchange.
We value your trust and aim to make your shopping experience with Queen Anna seamless and satisfying.
