Last updated: November 2, 2026
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Within 7 calendar days of delivery: eligible items may be returned for a refund to the original payment method, exchange, or store credit.
Days 8–14 after delivery: eligible items may be returned for exchange or store credit. Refunds to the original payment method are not offered during this period.
After day 14: items are final sale and returns are not accepted, except where applicable consumer law provides otherwise.
Return shipping on eligible full-priced U.S. items is complimentary, and each order includes one complimentary exchange. There is no restocking fee.
Sale and promotional items, jewelry, intimates and bodysuits, and gift cards are final sale, subject to applicable consumer rights.
International purchases are final sale except where applicable consumer law or the terms of your Managed Markets order provide cancellation, return, or refund rights. Those rights take precedence over the deadlines and final-sale restrictions in this policy.
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start an eligible return through our client returns portal. For Managed Markets orders, use the return or cancellation options on your order status page or customer account, or contact Client Services.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Contact us to ask about exchange options before returning your item.
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
We will notify you after we receive and inspect your return and let you know whether the refund was approved. For eligible U.S. requests made within 7 calendar days of delivery, an approved refund is issued to the original payment method. Approved U.S. requests made on days 8–14 receive exchange or store credit. Applicable international cancellation and refund rights described above take precedence. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at clientservices@queenanna.co or use the contact details in our contact information policy.
