Queen Anna House of Fashion is a digitally curated luxury boutique committed to a seamless, service-forward online shopping experience. Our return policy is designed to balance flexibility for our clients while honoring the operational needs of an independent specialty retailer.
Domestic Orders (U.S.)
Return Window
- Full Refund: Returns initiated within 7 business days of delivery.
- Exchange or Store Credit: Accepted from day 7–10 after delivery.
- Returns are not accepted after 10 days.
Eligibility Requirements
- Items must be unworn, unwashed, and free of odors, stains, or damage.
- All original tags, packaging, and inventory control labels must be attached.
- Footwear must be returned in the original shoebox placed inside a shipping box.
Final Sale Items
- Jewelry
- Intimates & bodysuits
- Face coverings
- Gift cards
- All sale or promotional items
- Any product marked “Final Sale” at checkout
How to Return an Online Order
- Visit our Self-Service Returns Portal.
- Enter your order number and email address.
- Select the item(s) you wish to return or exchange.
- Print your prepaid return label (valid for 10 days).
- Drop your package with the designated carrier.
Refund Method
Approved returns are refunded to the original payment method. Shipping fees are non-refundable.
Return Shipping Costs
- Domestic prepaid labels are provided; the cost is deducted from your refund unless the return is due to a fulfillment error.
- One complimentary exchange shipment is provided per order.
International Orders
- Return Window: Must be initiated within 7 days of delivery.
- Restocking Fee: A 20% restocking fee applies.
- Shipping: Return shipping costs are the responsibility of the client.
- Duties & Taxes: Non-refundable.
- After 7 Days: Orders become final sale.
Damaged or Incorrect Items
Please notify us within 3 days of delivery if your order arrives damaged or incorrect. Issues reported after this window may not be eligible for replacement.
Client Services
Email: clientservices@queenanna.co
Phone: (612) 888-5153
Queen Anna House of Fashion — thoughtfully curated, intentionally delivered.