Queen Anna House of Fashion is an online-only luxury house. Our return policy is built to give our clients room to decide, while honoring the operational realities of an independent specialty retailer.
Domestic Orders (United States)
Your Return Window
| Days From Delivery | What You Receive |
|---|---|
| Days 1–10 | Full refund to your original payment method |
| Days 11–14 | Exchange or store credit |
| After day 14 | Returns are no longer accepted |
Return Shipping
- Returns on full-priced items are complimentary. We provide a prepaid label at no cost to you.
- One complimentary exchange shipment is provided per order.
- Original shipping charges are non-refundable.
Eligibility
- Items must be unworn, unwashed, and free of odors, stains, or damage.
- All original tags, packaging, and inventory control labels must remain attached.
- Footwear must be returned in its original shoebox, placed inside a shipping box.
Final Sale
The following are not eligible for return or exchange:
- Sale and promotional items
- Jewelry
- Intimates and bodysuits
- Gift cards
- Any product marked Final Sale at checkout
How to Return an Online Order
- Visit our client returns portal.
- Enter your order number and email address.
- Select the items you wish to return or exchange.
- Print your prepaid return label. Labels are valid for 10 days from issue.
- Drop your package with the designated carrier.
Once your return arrives and is approved, your refund is issued to the original payment method.
International Orders
All international orders are final sale. They are not eligible for return, exchange, or store credit.
Duties and taxes are calculated at checkout based on your delivery destination.
If your international order arrives damaged or incorrect, contact Client Services and we will make it right.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, begin a return through the client returns portal using the standard return process above. Select the appropriate reason and include photographs of the item and its packaging so our team can resolve it quickly.
Client Services
Queen Anna is an online-only house. We do not offer in-store returns or walk-in service, and every return is handled through the portal above.
For return support, email clientservices@queenanna.co or text and call (612) 888-5153. We respond within one business day.
Queen Anna House of Fashion — thoughtfully curated, intentionally delivered.