Shipping policy

Shipping & Delivery
Considered delivery, thoughtfully handled.

Complimentary U.S. Ground Shipping
Ground shipping is complimentary on U.S. orders over $100. For orders of $100 or less, shipping is calculated at checkout. The qualifying order amount is calculated after discounts and before taxes and shipping.

Order Preparation
Please allow 1–2 business days for order preparation before carrier transit begins. Business days are Monday through Friday, excluding holidays. You will receive an email with tracking details when your order ships.

Expedited Delivery
Choose from the expedited services available for your address at checkout. Available services, prices and delivery estimates depend on your order and destination. Expedited shipping applies to carrier transit and does not shorten order preparation time.

International Delivery
We welcome international orders to the destinations available at checkout. Enter your complete delivery address to see eligible products, tracked shipping options and rates. Depending on the destination and parcel, options may include DHL Express Worldwide, FedEx International Connect Plus or DHL eCommerce Parcel Direct. Local currencies and payment methods are available where supported.

Duties & Import Taxes
For eligible international orders, Shopify Managed Markets and Global-e manage applicable duties and import taxes. Amounts collected for your order are displayed before payment, either within the price or as a separate checkout line. Duties and taxes collected through Managed Markets are prepaid; you should not be asked to pay those same charges again on delivery. If a carrier requests an unexpected import payment, contact us with your order number before paying.

Holiday Delivery
Order early for gifting. Checkout delivery dates are estimates, and peak-season volume, customs processing, public holidays and carrier disruptions can extend delivery times. An expedited service does not guarantee arrival by a particular holiday. For a time-sensitive gift, contact our client services team before ordering so we can review the available options with you.

Returns
Please review our Return & Refund Policy for eligibility, deadlines and any destination-specific conditions. Begin an eligible return through our returns portal.

Questions
Contact clientservices@queenanna.co for help with shipping or a destination not offered at checkout. Please include your destination country and postal code, or your order number if you have already ordered. We aim to respond within one business day.