Return & Exchange Policy
Queen Anna House of Fashion is committed to offering a service-forward shopping experience rooted in style, trust, and intentionality. As an independent boutique, our policies are designed to provide flexibility while honoring the operational needs of a specialty retailer. Please review the full guidelines below before initiating a return.
Domestic Orders (U.S.)
Return Window
- In-Store Purchases: Eligible for store credit only if returned within 7 days of purchase.
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Online & App Purchases:
- Full Refund: Returns initiated within 7 business days of delivery.
- Exchange or Store Credit: Accepted from day 7–10 after delivery.
- Returns are not accepted after 10 days.
Eligibility Requirements
- Items must be unworn, unwashed, and free of odors, stains, or damage.
- All original tags, packaging, and inventory control labels must be attached.
- Footwear must be returned in the original shoebox placed inside a shipping box.
Final Sale Items
- Jewelry
- Intimates & bodysuits
- Face coverings
- Gift cards
- All sale or promotional items
- Any product marked “Final Sale” at checkout
How to Return Online Orders
- Visit our Self-Service Returns Portal.
- Enter your order number and email address.
- Select the item(s) you’d like to return or exchange.
- Print your prepaid return label (valid for 10 days).
- Drop your package off at the carrier listed on your label.
Refund Method
Approved items are refunded to the original payment method. Shipping fees are non-refundable.
Return Shipping Costs
- Domestic prepaid labels are provided; cost is deducted from the refund unless the return is due to a fulfillment error.
- Exchanges ship free one time per order.
International Orders
We proudly serve clients around the world. Due to customs fees and global carrier handling, international returns follow different guidelines.
- Return Window: Must be initiated within 7 days of delivery.
- Restocking Fee: A 20% restocking fee applies.
- Shipping Costs: International clients are responsible for all return shipping charges.
- Duties & Taxes: Customs fees are non-refundable.
- Refund Method: Original payment method minus restocking and shipping costs.
- After 7 Days: Orders become final sale.
Damaged or Incorrect Items
Please notify us within 3 days of delivery if an item arrives damaged or incorrect. Issues reported after this window may not be eligible for replacement.
Non-Refundable Items
- Gift cards
- Final sale merchandise
- Shipping fees
- Items worn, washed, or missing original tags/labels
Holiday Return Policy
Seasonal return window updates will be posted during holidays and reflected at checkout.
Contact Us
Email: clientservices@queenanna.co
Phone: (612) 888-5153
Queen Anna House of Fashion — Where Style Meets Satisfaction.